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Ordering
Packages, dishes and what to know beforehand.
How does a Delevo subscription work?
You choose a kind of plan, lunch, dinner or both, a number of delivery days and at least two weekdays. You choose your dish per delivery day. You pay up front for that period; you see the price beforehand, including VAT and delivery.
Can I order on the website?
Yes. Start your subscription, choose your dishes and pay here on the website. Your account also works in the app.
Do I have to choose a dish every day?
No. If you choose nothing before midnight before the delivery day, we repeat the dish you chose first. If you never chose one, we pick an available dish from your plan that fits the allergens you set.
Can I choose the restaurant?
No. You choose the dish; we select the partner kitchens. A dish may show the name of the partner restaurant that prepares it.
I have an allergy or dietary need.
Set your allergens in your account; dishes with them cannot be chosen and we will not pick them for you either. Each dish shows ingredients and allergens as the kitchen supplied them. Cross-contact can never be fully ruled out; if in doubt, contact us before ordering.
Are the meals halal?
We offer halal meals, but not every dish is halal. You recognise halal dishes by the green halal badge on the photo, in the menu and when choosing your dishes.
Delivery
Times, addresses and what to do if you are out.
Where do you deliver?
Only on postcodes the postcode check approves; we expand step by step. You can create an account anywhere.
When is my meal delivered?
In the hour you choose: lunch 12:00–13:00 or 13:00–14:00, dinner 17:00–18:00 or 18:00–19:00, on the days you chose. You follow the status in your account or the app.
Can I move a delivery day?
Yes, until midnight before that day. The day moves to the end of your period; you do not lose it. How often you can do this is shown in your account.
I am not home at delivery time.
Add an instruction to your address, for example leave at the door or call on arrival, or move the day in time.
Payment
Payment methods, invoices and cancelling.
How do I pay?
Online through Stripe, up front per period. You see the payment methods at checkout. Your payment is final once the bank confirms it; you see that in your account.
Are there delivery costs?
You see them beforehand in the summary. On the postcodes we deliver to now, delivery is included.
How do I stop automatic renewal?
Switch off "renew automatically" in your account or the app before the next charge. Your current period simply continues.
Account
Signing in, your details and the app.
How do I sign in?
No password: enter your e-mail or mobile number and you get a code. The code is valid for 10 minutes and works once. New? We create your account right away.
Does my account work in the app too?
Yes. Website and app use the same account and the same data. Sign in with the same e-mail or number; what you change in one place shows in the other.
How do I change my address?
In your account under Addresses. A new address is only possible on a postcode we deliver to.
Where do I find the app?
The iPhone and Android apps are in testing and not in the stores yet. Until then you arrange everything on the website.
How do I invite someone?
In your account under Account you find your own invite code with a link to share. Your friend enters the code before their first subscription: in the app (Account → I have an invite code) or on the website via the link. A code can be used once per account, and not your own.
Did not find your answer?
E-mail us at info@delyvo.nl. We reply within one working day.